Etihad Jobs for Freshers – Customer Service Officer in Abu Dabhi

Etihad Jobs for Freshers are searching for a Customer Service Officer with exceptional communication skills and a good work ethic. As a Customer Service Officer, your responsibilities will include answering customer questions and providing support. You will make notes on our computer system and have an optimistic and adaptable attitude. You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels. Job Description, Role, Eligibility, and How to Apply everything is in the article. For complete details, read the full article carefully.

Job Details

Customer service officer help customers with complaints and questions, give customers information about products and services, take orders, and process returns. By helping customers understand the product and answering questions about their reservations, they are sometimes seen as having a role in sales.

LocationAbu Dhabi
Job Category Corporate & Commercial
Job RoleCustomer Service Officer

About Etihad

Etihad Airways is the national airline of the United Arab Emirates. We’ve come a long way since our journey started in 2003, and we’re delighted to have been able to share our worldwide adventure with millions of passengers ever since.

Qualification of Etihad Jobs for Freshers

  • Diploma/Degree holder OR minimum 3 years, ideally 5 years relevant GDS experience.
  • Professional certification on any GDS or Airline Reservations & Ticketing Systems OR IATA certifications – an asset
  • Train-the-Trainer certification an asset
  • 0 – 3 year’s experience in a customer service role, ideally in the aviation industry is required, and 1 year in training/coaching experience is preferred.

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Skills for Etihad Jobs for Freshers

  • Strong command of spoken & written English
  • Arabic language is an advantage for those covering Arab regions/countries
  • Strong Amadeus system functional related knowledge
  • Well-developed stand up presentation skills
  • Customer Service oriented soft skills such as patience, positive and friendly attitude Knowledge of MS Office suite
  • Strong customer focus


  • Manage large amounts of incoming phone calls
  • Generate sales leads
  • Identify and assess customers’ needs to achieve satisfaction
  • Build sustainable relationships and trust with customer accounts through open and interactive communication
  • Provide accurate, valid and complete information by using the right methods/tools
  • Meet personal/customer service team sales targets and call handling quotas
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
  • Keep records of customer interactions, process customer accounts and file documents
  • Follow communication procedures, guidelines and policies
  • Take the extra mile to engage customers

Apply in Etihad Jobs for Freshers

Note : While applying, upload your updated resume only for Customer Service Officer Jobs in Abu Dhabi.


  • Who can apply for this job ?

    Graduate / Post Graduate.

  • Salary of Etihad Jobs for Freshers ?

    Decided after the interview.

  • Till when can I apply for this job ?

    You can check this after clicking apply now button.

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