CSR Job in Abu Dhabi – First Abu Dhabi Bank

CSR Job in Abu Dhabi are looking for a customer-oriented service representative. or CSR, will act as a liaison, provide product/services information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. Job Description, Role, Eligibility, and How to Apply everything is in the article. For complete details, read the full article carefully.

Job Details

A Customer Service Representative (CSR) is the first point of contact for any customer who has a question or an issue with a product or service the company sells. They have many responsibilities like answering inbound phone calls, addressing customers’ questions about products and services, and processing payments or returns.

Location	Abu Dhabi
Job Category	Group Operations
Job Role	Customer Service Representative

About First Abu Dhabi Bank

FAB, the UAE’s largest bank and one of the world’s largest financial institutions offers a an extensive range of tailor-made solutions, and products and services, to provide a customised banking experience. Through its strategic offerings, it looks to meet the banking needs of customers across the world via its market-leading Corporate and Investment Banking and Personal Banking franchises.

Qualification of CSR Job in Abu Dhabi

Minimum Qualifications:

• High School

Minimum Experience:

• 0 – 2 years relevant experience in banking sector

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Skills for CSR Job in Abu Dhabi

• Customer Service, Product Knowledge, Quality Focus, Problem Solving, Documentation Skills, Listening, Phone Skills
• Excellent communication skill in English & Arabic.

Responsibilities Fresher Bank Job in Abu Dhabi

• Provide excellent customer service by attending to incoming calls within the quality guidelines
• Handling and resolving customer complaints to customer satisfaction within the defined authority limits and to escalate as per process
• Recommend potential products or services to management by collecting customer information and analyzing customer needs
•  Ensure quality of inbound / outbound calls by achieving set targets in terms of service standards and customer satisfaction scores
• Contribute to the business by generating new prospects/Leads and upselling for all types of FAB products
• Maintains customer records by updating customer history through service requests/complaints and Notes Maintain confidentiality of the bank’s customers and data 
• Ensure the business meets its obligations under the Bank’s Policies and Standards and under local laws/regulations
• Attend to special tasks assigned by team leader and Managers
• Demonstrate flexibility in adhering to your planned/scheduled shifts and on call/ unplanned shifts due to the floor situation for achieving all defined Service Level and Abandoned rates 
• Ensure self-punctuality, adherence of policies & procedures and discipline to the Centr

Apply in CSR Job in Abu Dhabi

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