Checkout – Customer Support Job in Dubai

Customer Support Job in Dubai are looking for a Customer Support Specialist to assist our customers with technical problems when using our products and services. Customer Support Specialist responsibilities include resolving customer queries, recommending solutions and guiding product users through features and functionalities. To be successful in this role, you should be an excellent communicator who’s able to earn our clients’ trust. You should also be familiar with help desk software. Job Description, Role, Eligibility, and How to Apply everything is in the article. For complete details, read the full article carefully.

Job Details

Customer Support help customers with complaints and questions, give customers information about products and services, take orders, and process returns. By helping customers understand the product and answering questions about their reservations, they are sometimes seen as having a role in sales.

Location	Dubai, AE
Job Category	Client Services
Job Role	Senior Specialist, Customer Support

About Checkout.com

Checkout.com is a global payments solution provider that helps businesses and their communities thrive in the digital economy. They offer innovative solutions that flex to your needs, valuable insights that help you get smart about your payments’ performance, and expertise you can count on as you navigate the complexities of an ever-shifting world..

Qualification of Customer Support Job in Dubai

• 1 – 5 years experience in a Technical support role in the Fintech and/or Payments industry
• Solid analytical and problem-solving skills and the ability to deliver practical solutions
• Good communication skills and ability to build/maintain strong working relationships
• Excellent ability to prioritize and time-box tasks without guidance
• Excellent written and verbal communication skills
• Fluency in English & Arabic
• Ability to work on a flexible schedule 

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Skills for Customer Support Job in Dubai

• Experience as a Customer Support Specialist or similar CS role
• Familiarity with our industry is a plus
• Experience using help desk software and remote support tools
• Understanding of how CRM systems work
• Excellent communication and problem-solving skills
• Multi-tasking abilities
• Patience when handling tough cases
• BSc in Information Technology or relevant diploma

Responsibilities

• Maintaining a positive, empathetic, and professional attitude toward customers at all times.
• Responding promptly to customer inquiries.
• Communicating with customers through various channels.
• Acknowledging and resolving customer complaints.
• Knowing our products inside and out so that you can answer questions.
• Processing orders, forms, applications, and requests.
• Keeping records of customer interactions, transactions, comments, and complaints.
• Communicating and coordinating with colleagues as necessary.
• Providing feedback on the efficiency of the customer service process.
• Managing a team of junior customer service representatives.
• Ensure customer satisfaction and provide professional customer support.

Apply in Customer Support Job in Dubai

Note : While applying, upload your updated resume only for Service Jobs In Dubai.

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