There is no doubt that Du is one of the best internet providers in the UAE and that is why they have approximately 600K broadband service users. However, there arise certain instances when you have to cancel your Du internet service connection such as moving to a different county, change in usage, etc, but are you aware of the ways to cancel your Du internet service connection? In this blog, we will navigate you through the easiest ways to cancel your Du internet service connection.
Know Your Contract
Before delving into the blog, let us first clarify the contract and the terms and conditions of your plan. If you have taken the monthly plan, then you do not have to worry about your amount being deducted, but if you have a contact plan with the Du, then you have to look at your contract. If you cancel your Du internet service before the contract ends, you have to face the deductions. So the first step, check your connection type.
Different Ways To Cancel Your Home Internet Connection
Du provides you with a number of ways to cancel your home internet connection. To help you out, we have listed all the possible ways below:
The Official Du App
- Step 1: Download and log in to the official Du app.
- Step 2: Go to your plan, click on three dots, and select “Cancel Plan.”
- Step 3: Fill the form with the required details.
- Step 4: Submit the form.
After this process, a Du agent will call you to confirm the cancellation.
The Official Du Website
- Step 1: Log in to the official website of Du with your ID.
- Step 2: Go to your plan, click on the menu, and select “Cancel Plan” by dropping down.
- Step 3: Fill the form with the required details.
- Step 4: Submit the form.
After this process, a Du agent will call you to confirm the cancellation.
Interactive Voice Response (IVR)
- Step 1: Open your dialer and call 155.
- Step 2: Follow the instructions given by the voice command.
Customer Care
- Step 1: Open your dialer and call {00-971-4-390-5555}.
- Step 2: Tell the customer care executive that you want to cancel your plan.
- Step 3: Follow the procedure.
Important Points
You have understood all the ways to cancel your Du home internet plan, so before concluding, let us have a look at some important points that you should keep in mind.
- Contract Termination Fee: Check for early termination fees (ETFs) in your contract.
- Outstanding Bills: Pay all outstanding bills before canceling.
- Equipment Return: Return rented equipment (router, modem) within the specified timeframe as failure to return may result in additional charges.
- Notice Period: Be aware of the notice period for cancellation (typically 30 days).
To Sum It Up
Mastering Du internet cancellation is crucial for a seamless transition. Know your contract terms, and use user-friendly channels like the Du app, website, IVR, or customer care. Consider termination fees, bills, equipment return, and notice periods. Whether due to relocation or usage change, canceling Du Internet need not be cumbersome. With this blog, bid farewell to uncertainties and make your cancellation with Du smooth.
FAQs
Q. Are there penalties for canceling DU Home Internet?
A. Penalties may apply based on your contract. Check terms or contact customer service for fee details.
Q. Will I get a refund for unused services upon cancellation?
A. Contact DU customer service to inquire about eligibility for a refund on any unused services.
Q. How long does it take to cancel DU home internet services?
A. The cancellation process may take up to 30 days. Specify your cancellation date on the form.
Q. Can I cancel DU home internet services anytime?
A. Yes, if on a month-to-month plan. For contract plans, early cancellation may incur penalties.
Q. What should I do with DU home internet devices after cancellation?
A. Return devices (modem, router) to DU. Follow the provided instructions for equipment return and track the return.
Q. What happens if I don’t return the equipment after cancellation?
A. Failure to return equipment may result in additional charges. Follow DU’s instructions for equipment return.
Q. How to cancel DU internet using the Official Du App?
A. Download the Du app, select the plan, click “Cancel Plan,” fill out the form, and submit. Du agent will confirm via call.
Q. How to cancel DU Internet via Customer Care?
A. Call {00-971-4-390-5555}, inform executive about cancellation, and follow the cancellation procedure.
Q. How to check if I’m under contract with DU?
A. Review your DU home internet contract or contact customer service for assistance.